General Questions Password Help Billing Questions Fraud Contact Us General Questions I can't sign up because my card won't work. There are a number of factors that may account for your card not processing through our system. Listed below are a few of those reasons. Exceeded usage limits: too much activity on card. Declined at authorization: information provided did not match issuing bank records. Blocked: card has been blocked from purchasing these types of goods or services. Fraud: card has a history of fraudulent use. I am having problems viewing the content of the website that I joined, what do I do? Please enter the member's area of the web site you joined, and click the link to Member Help. This will provide you with Video FAQs and other suggestions on configuring your computer for the best possible performance with our web sites. Where can I find information on your DVD/VHS offer? If you have questions about our DVD/VHS offer, please visit the Member Help section of any of our sites and you will find a link to place your order Password Help I joined a membership site and I can't remember my username and/or password. Click Here to retrieve your membership information. I can't remember the URL (address) of the site I joined. Click Here to retrieve your membership information. I know my account is active, but my username and password won't work. Please remember our servers are cAsE SenSiTiVe so "Password" will be different from "PASSWORD" or "password." You must type the user name and password exactly as you did at sign up. You can verify the case sensitivity of your log-in by checking your confirmation email or by retrieving your account information Here. You can also try clearing your browser's cache to correct the problem. To clear the cache: For IE: Go to Tools > Internet Options > Temporary Internet Files Click the button to delete all temporary internet files For Netscape: Go to Edit > Preferences > Advanced > Cache Click the button to clear the cache Billing Questions How do I cancel my account? Please Click Here to cancel your membership. How do I see what kind of account I have? Please Click Here to retrieve your membership information. My credit card/online checking account is being charged, how can I stop this? Please Click Here to use our online cancel form. How can I confirm that my account has been canceled? After you successfully cancel your membership, you will receive a confirmation email at the email address you originally entered on the sign up form. If you do not remember what email address you entered on the sign up form, you can look up that information Here. You are charging me for something I didn't purchase or authorize. If you believe we have processed a transaction incorrectly, we will be happy to help you investigate the matter. Please log into the web site you signed up to and click the link to Member Help on the main menu to reach links to the FAQ pages, Terms and Conditions, Billing FAQ, and DVD/VHS offer help. Fraud We take credit card fraud seriously. The Internet is a wonderful place to obtain information, transfer knowledge, share ideas, and conduct business. In an effort to maintain a secure environment for merchants and consumers, zbill.net takes aggressive measures to deter credit card fraud. We submit all fraudulent orders to the Federal Bureau of Investigations (FBI), the U.S. Postal Inspection Service and the International Criminal Police Organization (INTERPOL). We cooperate fully with these agencies to ensure successful prosecution of these cases. Technical Questions: If you have technical questions regarding operating a feature of the web site, please sign into the member's area of the web site you signed up to and click the Member Help link on the main menu. Contact Us We will be happy to assist you with any questions you may have regarding your account. You may contact us using any of the following methods: FAQ Pages: Many of your questions regarding videos, photos and other features of the site may already be answered in the Member Help section on each site. Please log into the web site you signed up to and click the link to Member Help on the main menu to reach links to the FAQ pages, Terms and Conditions, Billing FAQ, and DVD/VHS offer help. Our Member Help section also offers an email address to write to with Comments/Suggestions. Live Support: Many of our sites offer live customer support from 9:00am to 5:00pm EST (same as New York City time), Monday through Friday (except on USA holidays). You can access live customer support by going to the member entrance page of the web site you signed up to (this is where you usually enter your log-in to gain entrance to the site) and click the link to "Live Person Support."